Free course | Certificate of completion
This Customer Service Excellence course gives you the knowledge and practical skills you need to succeed. You'll learn from industry experts through engaging lessons, real-world examples and assessments.
5 modules · 15 lessons · 3h 42m total
The Customer Service Excellence course is designed for learners who want to build confidence and competence in customer service.
Throughout the course you'll work through structured modules, complete knowledge checks and apply what you've learned to realistic scenarios.
This course is ideal for anyone interested in customer service, whether you're starting out, changing careers or looking to formalise your existing experience.
There are no formal entry requirements. You'll need a computer or tablet with internet access, and a good level of English.
Completing this course can support roles such as Customer Service Assistant, Customer Service Officer and Customer Service Manager, with salaries typically ranging from $28,000 to $60,000.
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Flexible and engaging. I studied around my full-time job without any problems.
Great value for money. The materials were easy to follow and the tutor support was quick to respond.
Really well structured course with clear explanations. I'd recommend it to anyone starting out.
Really well structured course with clear explanations. I'd recommend it to anyone starting out.
Good content overall, a few modules could go into more depth but I learned a lot.
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