This privacy policy explains how UpskillUni (“we”, “us”) collects and uses personal data when you use upskilluni.com (the “Site”), create an account, enquire about courses, or make a purchase.
1. Who we are
UpskillUni operates an online marketplace connecting learners with course providers. For data protection queries, use our contact form.
2. Data we collect
- Account data — name, email, password (stored securely hashed), optional phone, country, job title and preferences.
- Enquiry and contact data — details you submit on “Request more details”, contact forms and provider applications.
- Order data — basket and purchase history, billing-related information processed via our payment partner.
- Usage data — pages viewed, searches, device and browser type, approximate location from IP, and cookies (see our cookie policy).
- Communications — emails we send you and support correspondence.
3. How we use your data
- To run the Site, authenticate you, and fulfil orders.
- To pass enquiry details to Providers so they can respond to you.
- To send service messages (order confirmations, password resets, account notices).
- To improve the Site, prevent fraud, and comply with law.
- With your consent, to send marketing about UpskillUni (you can opt out at any time).
4. Sharing your data
We share data with:
- Course providers when you enquire or purchase their courses (they act as separate controllers for how they use your data afterwards).
- Service providers who help us operate the Site (hosting, email, payments, analytics where enabled).
- Authorities when required by law or to protect rights and safety.
We do not sell your personal data.
5. Legal bases (EEA/UK)
Where applicable, we rely on: contract (providing the service you asked for), legitimate interests (security, improvement, B2B enquiries), consent (non-essential cookies and marketing where required), and legal obligation.
6. Retention
We keep data only as long as needed for the purposes above, including legal, tax and accounting requirements. Enquiry and order records may be kept for several years where required for disputes and compliance.
7. International transfers
Our providers may process data in countries outside your own. Where required, we use appropriate safeguards such as standard contractual clauses.
8. Your rights
Depending on where you live, you may have rights to access, correct, delete, restrict or object to processing, and to data portability. You may also complain to your local supervisory authority. To exercise rights, use our contact form.
9. Security
We use technical and organisational measures to protect data. No online service is completely secure; please use a strong password and keep it confidential.
10. Children
The Site is not directed at children under 16. We do not knowingly collect data from children.
11. Changes
We may update this policy. The date at the top of this page shows when it was last revised. Significant changes may be highlighted on the Site or by email where appropriate.